We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara has an ambitious strategic agenda to be the crop nutrition company for the future and is taking lead in the development towards a sustainable agriculture. We have a worldwide presence, with sales to approximately 150 countries and around 17 000 employees. Yara is transforming towards a nature positive food future and contributes to solving challenges the agricultural industry is facing. The German subsidiary YARA GmbH &amp; Co.KG, based in Dülmen, is responsible for sales of mineral fertilizers and industrial chemicals in German-speaking countries, the Netherlands and Belgium. In addition, the Hanninghof Institute for Plant Nutrition and Environmental Research, which coordinates the Group's global agricultural research, is located at the Dülmen site. To strengthen our team, we are looking for a passionate Customer Experience Specialist (m/f/d) to start as soon as possible. The position is located in Dülmen, NRW/Germany or in other YARA offices in Belgium or the Netherlands – partly working from home is possible. Responsibilities <ul><li>Define the customer segments together with the digital marketing specialists and bring the Farmer Experience strategy into the marketing initiatives.      </li> <li>Be responsible for mapping the Farmer Journey to understand the specific needs of farmers and identify opportunities to proactively intervene to connect and engage us with farmers on an ongoing basis.</li> <li>Design and model use cases of how farmers perform tasks on various interfaces to support the design and continuous improvement of the Farmer Experience.</li> <li>Support the administration of CRM-Data-management (Customer-Relationship-Management) and utilize the CRM and Yara Premium Programme (loyalty programme) to improve the customer loyalty and relationship management.</li> <li>Track farmer experiences across online and offline channels, tools and touchpoints.</li> <li>Organise projects and initiatives to educate the team on the associated benefits / consequences of their decisions for the Farmer Experience.</li> <li>Establish communication channels and media to engage farmers with Yara.</li> <li>Collect, analyse and interpret farmer interaction data to identify needs and information useful for optimising the Farmer Experience and strengthening customer loyalty.</li> <li>Continuously review the marketing activities of our marketing and agronomy team to track, monitor and organise every interaction between farmers and Yara throughout the Farmer Journey.</li> <li>Coordinate and moderate projects from a Farmer Experience perspective.</li> <li>Support and train colleagues who are in interaction with farmers so that they can create an excellent experience for farmers.</li> <li>Organise the management of customer enquiries received by phone, email, social media, etc.; ensure that there is a standard procedure for handling these enquiries in a timely and effective manner and establish means of measuring customer service management performance.</li> <li>Conduct surveys and research and analyse farmer feedback to identify and develop more personalised marketing methods and programmes that are effective in improving the farmer experience.</li> </ul>Profile <ul><li>Bachelor's or master’s degree in marketing, communication, advertising, user experience, agribusiness or a related field.</li> <li>Experience as a customer experience specialist or marketing specialist and knowledge of agriculture desirable.</li> <li>Familiar with project management principles and practices.</li> <li>Exceptional interpersonal skills and a customer-centric approach.</li> <li>Self-motivated and proactive.</li> <li>Team player who thrives in a highly collaborative team and is able to motivate other teams.</li> <li>Excellent communication, collaboration and creative problem-solving skills.</li> <li>Language skills: Fluent in German and English.</li> <li>Microsoft Office suite, CRM software.</li> </ul>At our location in Dülmen we offer <ul><li>Flexible work organization.</li> <li>30 vacation day.</li> <li>37,5 working hours with a time tracking system.</li> <li>Occupational pension plan, occupational disability insurance for the chemical industry, accident insurance, supplementary long-term care insurance.</li> <li>Bonussystem.</li> <li>Occupational health management, Job-Bike, Hanse-Fit.</li> <li>Coffee / tea and water as well as fresh fruit and canteen at the location.</li> </ul>Are you interested in this position in our future-oriented and modern company? Then we are looking forward to your application including the salary expectations and possible start date. As a global organization, we actively strive to reflect the diversity in society. We therefore encourage qualified applicants from all backgrounds to apply. We are committed to creating a work environment that fits gender equality. We expressly welcome applications from persons with a severe disability or persons who are on an equal status with severely disabled persons. Contact details Dr. Ulrich Ortseifen M&amp;A Manager DE/BNL Sarah Wulf HR Service Specialist Apply no later than 05. March 2023

Marketing Specialist / Customer (Farmer) Experience (m/f/d)